An Amazing One In Three Customers
Comes To Us Through Referrals
Why? Because We’ve Put Courtesy
Back Into The Roofing Business
Most contractors don’t even have the courtesy to write down your concerns, let alone address them. Sadly, many Houston roofers often don’t care about your comfort – but here at Houston Roofing, it’s our number one priority!
Your home is important – but so is your peace of mind!
You want to make sure the roofer you choose is respectful, polite, and, above all, courteous. Due diligence done now ensures your home’s roof will not only function properly – but look stunning too!
Unlike most roofing contractors in our area, we focus on your happiness and satisfaction every step of the way.
From the first phone call to the moment we drive away from the job site, you’ll notice a difference between us and ‘other guys’ in the way we treat our customers.
Here are four ways we guarantee your roofing experience will be pleasant from beginning to end.
1. We Don’t Waste Time – Yours Or Ours
Roofing jobs rarely ever go quickly, and when your roofer is beating around the bush, dragging their feet, and making unending excuses – it can seem like forever!
Here at Houston Roofing & Construction, we never waste your time – let alone our own!
Unlike other roofers, we understand that your time is precious.
Most roofers force their customers to accept open-ended service windows, requiring the homeowner to patiently wait at home all day for their arrival.
Not only do we find that unacceptably rude, but it also makes planning out your days quite difficult!
Instead of vague timelines, we tell you exactly what time we are going to show up at your home.
In fact, many customers are blown away by our punctuality! And if something causes us to be late, you’ll know the moment we do – and long before we are scheduled to arrive.
No being left in the dark.
2. A Single Point Of Contact From Beginning To End
Our Project Manager will work one-on-one with you throughout the entire process. Whatever the issue, that one name will be your source for every solution.
A new roof is a huge investment, so it’s important you trust that everything will be handled properly. A single contact to handle the job from beginning to end is our way of building that trust.
Your Project Manager will be the first one on the job site each morning and at the end of the day – ensuring throughout that your concerns and questions are addressed on the spot.
Because that’s how home remodeling projects should be – with a personal approach every step of the way.
3. Low-Pressure, High-Information Consultations
We never pressure you into services or products you don’t need or want.
When we first come to your home, our job is to educate you well enough to make an informed decision – more so even than selling our services. Most homeowners feel a little clueless about their roofs, and we are happy to help you learn more about what protects your home and family.
We will also take the time to inspect your roof thoroughly and note any issues that could affect our work, like rotted wood or failing soffit or fascia. Then, we present you with an honest assessment of what you need – even if that’s just a simple repair.
And if you aren’t ready to go ahead, at least we have provided you with all the necessary tools to make a decision when you are ready. We even teach you how to pick a trustworthy roofer.
In fact, we suggest you get multiple quotes on your roofing needs before making a final decision. After all, you never want to rush when it comes to the integrity of your home if you don’t have to.
With our unique approach, you can be confident that we have your best interests in mind at all times.
4. Tidy, Polite, And Conscientious Installers
We know that not every neighborhood, or neighbor for that matter, welcomes the sight of a roofing crew. So, we get ahead of the situation from the start.
We pick your brain to identify specific concerns, whether it’s the delicate plants around your home, the safety of your car, or simply neighbors who may get annoyed with all the noise — and we take it from there.
We always try to get ahead of potential issues before they are allowed to become actual problems.
So, before we remove a single shingle, we work to alleviate your concerns and give you peace of mind along the way. We protect your belongings and talk to any neighbors who might be unhappy with our presence.
And while roofing is definitely a messy endeavor, we make sure your yard and home are back to normal as quickly as possible.
If you need a replacement roof for your Houston area home and want to enjoy the process from beginning to end, call us today for a free estimate.